Support

Faq

Where are Tailors Mark garments made?

All of our shirts and suits are made in Thailand at our internal tailoring facilities. Unlike most online custom apparel companies, we actually control our own facility; we are the manufacturers and take care of your order from initial order placement, fabric stock, cutting, manufacturing, QC, dispatch and customer support. This allows us to create better quality garments. This also provides pricing power far beyond traditional retailers and online 'resellers' and ensures that we strictly adhere to workplace conditions, staff wage minimums and best environmental practices.

How long does it take to for my order to arrive?

Most orders will be delivered within 3-4 weeks, however due to occasional end postage delays this can stretch to 4-6 weeks. If your order is urgent, please contact our Support Team and we shall look into expediting your order.

How much does it cost for delivery?

Our flat rate postage charge is approximately %s and will change slightly depending on region.

How secure is your ordering system?

It's totally secure. We do everything possible to protect your personal information and make sure that all data is safe secure. For complete details, please view our Privacy Statement. Our order process is secured with 128 bit encryption meaning your personal information is guarded. All payments are processed using ANZ's eGate system.

Do you have Customer Service?

Absolutely. We have a great team of customer support people led by Sue, our resident customer happiness guru! If you have any questions about our products or how to order, simply use the Supportdashboard.

What are Tailors Mark suits made from?

Our suiting fabrics range from wool blends as well as pure wool and luxury merinos. Our wools are stringently tested for quality and wear to ensure they offer exceptional feel and performance. Our wool selection is broken into four pricing levels based on the quality of materials used.

How are the suits constructed?

Our suits are half canvassed, however due to the way our suits fall, the look is as good as a full canvas suit - creating the premium look without the high price tag.

What is the price for one of your individually tailored shirts?

Cost is based on the type of shirt you choose, but generally range from AUD %s - %s+.

What is the price for one of your individually tailored suits?

Cost is based on the type of fabric you choose, but generally range from AUD %s - %s+.

What is the price for an individual jacket or pair of pants?

Our pants start at %s and go through to %s. Jackets start at %s and go through to %s.

How do I care for the shirt fabrics?

Please see our Caring for your Tailors Mark shirts guide.

How do I care for the suit fabrics?

Please see our Caring for your Tailors Mark suits guide.

How do you get my measurements?

We've developed our own unique, proprietary system for recording your individual measurements. After you choose a product you like, simply enter either your measurements into our system, measure an existing shirt or suit that fits you well by following the prompts or choose a standard size. Once you've created an online user account, your measurements will be saved for all future orders. We provide you with detailed instructions on how to take your measurements. Please refer to our Measurement FAQ's for further information.

The product I have received does NOT match my order. What do I do?

Please refer to our Support dashboard.

The product I have received has not been made to the correct measurements. What do I do?

Please refer to our Support dashboard.